Troubleshooting for Flash Plug-in
- If you could NOT SEE the banana graphic, then either your current Flash plug-in is not loaded properly or you are using a version that is too old. Please get the latest version.
Get latest Adobe/Macromedia Flash Plugin now!- If you could see the banana spinning but could NOT HEAR the audio, then you need a later version of the Flash plug-in (or your version is corrupt and you need to re-install). Please get the latest version:
Get latest Adobe/Macromedia Flash Plugin now!* Unique Reader/Math requires version 7.0 or higher
If you have the correct Flash player plug-in version and have tested it on 2 different browsers but still continue to have issues; we recommend you uninstall the Flash Plug-in and re-install afterwards. Intstructions here: http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157Audio Issues? First check that...
A) Your computer supports sound
B) Your computer's speakers ( if external ) are turned on
C) The system's audio level is turned on or at a high enough level (see detailed instruction below)
Detailed system audio level check:
Windows:
Go to Start menu at bottom left of screen
Go to Settings...Control panel
Double click on the sound icon
Make sure your sound is turned on and at a high volume levelMacintosh:
Go to Apple menu at top left of screen
Select Control Panel...sound
Make sure your sound is turned on and at a high volume levelSupport document 068