In order to view detailed reports, our system requires that you have the free Acrobat Reader 4.05 (or later) as well as the Acrobat Reader PDF browser plug-in properly installed. For Microsoft XP operating system users, you must have Acrobat 5.05 or later.
Download Latest Acrobat Reader | You have Acrobat Reader 5.0 and need the 5.05 patch | You are using the Full Acrobat product and need the 4.05 or 5.05 patch |
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Mac OS X users must change their default setting for viewing PDF files so that the Apple "PDF previewer" is not the default tool. If it remains so, all of your PDF reports' form fields will be blank. Depending on the version of OSX you use, you may need to view the "detailed instructions" link below. You can also do both if you are not sure which version you are using.
MAC OS X systems:
-->See detailed screen capture and instructions.
If you are not sure of your Acrobat situation, follow these steps below:
Step 1: Open your copy of Acrobat Reader on your computer. Check the version. On Macintosh, go to the "Apple" menu and choose "About Acrobat." On Windows, go to the "Help" menu and choose "About Acrobat."
Step 2: If you have version 4.0 or earlier, your version is too old. Click here to upgrade.
If you are using Microsoft XP as your operating system AND are using Acrobat Reader 5.0, then you need Acroat Reader 5.05. Click here to update your 5.0 version.
If you have version 4.05, then the PDF browser plug-in is not working. Click here to upgrade.
Otherwise, if you have Acrobat 5.0 or later, close your browser and open Acrobat by itself. Upon launch, it will perform a PDF browser plug-in check. Be sure to select the correct browser if your computer has multiple web browsers loaded on it. If the check does not occur, go to step 4.
Step 3: Close all software that is open on your computer. Relaunch your web browser and log back into Let's Go Learn. See if you can view the reports now.
Step 4: If you still cannot view your reports, e-mail us and we will e-mail you a version of the report as a stand-alone PDF file which you will be able to open with Acrobat 3.0 or later.
Another factor that can interfere with the viewing of our PDF reports in your browser is software that manages file downloading. "RealDownload" is one application that will interfere! Go to the tools and options of RealDownload and disable the "enable browser integration" feature.
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