Troubleshooting for Flash Plug-in
- If you could NOT SEE the banana graphic, then either your current Flash plug-in is not loaded properly or you are using a version that is too old. Please get the latest version.
Get latest Adobe/Macromedia Flash Plugin now!
- If you could see the banana spinning but could NOT HEAR the audio, then you need a later version of the Flash plug-in (or your version is corrupt and you need to re-install). Please get the latest version:
Get latest Adobe/Macromedia Flash Plugin now!
* Unique Reader/Math requires version 6.0 or higher
BUT FIRST DOUBLE CHECK THAT...
A) Your computer supports sound
B) Your computer's speakers ( if external ) are turned on
C) The system's audio level is turned on or at a high enough level (see detailed instruction below)
Detailed system audio level check:
Windows:
Go to Start menu at bottom left of screen
Go to Settings...Control panel
Double click on the sound icon
Make sure your sound is turned on and at a high volume level
Macintosh:
Go to Apple menu at top left of screen
Select Control Panel...sound
Make sure your sound is turned on and at a high volume level
Support document 068
